St. Luke’s notifies patients after technical error resulted in incorrect mailing

Impacted individuals to receive notice, complimentary identity monitoring resources

4.5.23 - BOISE, Idaho — St. Luke’s Health System recently discovered a technical error that resulted in certain patient letters mailed on Feb. 17 and Feb. 24 to be inadvertently sent to incorrect mailing addresses. St. Luke’s immediately began investigating the cause of this error and implementing safeguards to prevent future occurrences.

The St. Luke’s team discovered this issue on March 6 and has corrected this error. There is no current indication of any attempt to misuse patient information. Individuals who received another individual’s letter because of this error are asked to please destroy the letter.

These incorrect letters included the name of the patient and the person responsible for the bill, numbers that St. Luke's generates to track billing and payment, the amount owed and the date of service. It did not include the type of service for which payment was owed or any other identifying information.

Impacted individuals will be personally notified by St. Luke’s through a mailed letter.

“At St. Luke’s we are committed to the safety and privacy of our patients, and we regret that this technical error has impacted some individuals in our communities,” said Chris Mayberry, privacy officer at St. Luke’s. “Our team has worked hard to understand how this issue occurred and to prevent it from happening again. We encourage those individuals who receive a letter relating to this incident to enroll in the complimentary identity theft protection services St. Luke’s has made available.”

St. Luke’s has partnered with data breach and recovery service experts IDX to ensure the highest level of protection for patients who may have been impacted by this incident. Through this partnership, St. Luke’s is offering the following complimentary protection services:

· Identity theft protection services.  

· 12 months of complimentary credit and CyberScan dark web monitoring.

· $1,000,000 insurance reimbursement policy. 

· Call center support to answer questions and help those affected enroll in free identity protection services.

A call center has been activated on April 4 where additional information will be available by calling 833-753-4486. The call center will be available Monday through Friday, 7 a.m. to 7 p.m., MT.